Whether a Client Is Dissatisfied or Delighted with a Project

question 92

Multiple Choice

Whether a client is dissatisfied or delighted with a project is not based on hard facts and objective data but on perceptions and _________.

• A) understanding
• B) comprehension
• C) expectations
• D) discernment
• E) appreciation

---

Definitions:

Balanced Scorecard

A strategic planning and management system used to align business activities to the vision and strategy of the organization by monitoring performance against strategic goals.

Perspectives

Different ways of viewing or approaching a situation, often influenced by individual experiences, knowledge, and beliefs.

Performance Analysis

The practice of evaluating the efficiency, effectiveness, and performance of an organization, process, or employee.

Investment Turnover

A measure of a company's efficiency in using its assets to generate sales or revenue; the ratio of net sales to average assets.