When Project Managers Reduce the Intensity of the Conflict by Smoothing

question 58

Multiple Choice

When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.

• A) eliminate
• B) control
• C) mediate
• D) arbitrate
• E) encourage

---

Definitions:

Job Demands

The physical, psychological, social, or organizational aspects of a job that require sustained physical and/or mental effort.

Labour Costs

The total expenditure borne by employers to compensate their workforce, including wages, benefits, and taxes.

Role Overload

A situation where an individual is expected to fulfill too many roles or tasks within a limited time frame, often leading to stress and reduced performance.

Job Insecurity

The fear or concern of losing one's job or facing a significant downgrade in job conditions, often reflecting broader economic conditions.