Pretending to Listen When You Are Not Actually Paying Attention

question 4

Multiple Choice

Pretending to listen when you are not actually paying attention is known as

• A) pseudo-listening.
• B) selective listening.
• C) aggressive listening.
• D) active listening.

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Definitions:

CRM

Customer Relationship Management, a technology for managing all your company's relationships and interactions with customers and potential customers.

Older Technologies

Outdated or superseded technological tools or systems still in use within an organization.

Customer Service

Activities and initiatives a company undertakes to enhance customer satisfaction by meeting or exceeding expectations.

Establish And Maintain

The process of creating and consistently upholding a certain level of performance or quality in a given context.