What Is NOT a Characteristic of All Verbal Aggression

question 16

Multiple Choice

What is NOT a characteristic of all verbal aggression?

• A) The goal is to intentionally hurt someone's feelings.
• B) The attack targets a person's individual attributes.
• C) The message often includes profanity.
• D) The communication includes shouting or raised voices.

---

Definitions:

Ethical Work Environment

A work setting where moral standards guide practices and behaviors, fostering trust and integrity among employees and with clients.

Misrepresentation

A legal cause of action on which an injured party seeks damages. It arises when a salesperson makes erroneous statements or offers false promises regarding a product’s characteristics and capabilities.

Product Capabilities

The specific abilities or features of a product that meet customer needs or solve problems.

Cooling-off Law

Legislation that allows consumers a set period of time to cancel a contract or purchase decision without penalty.