Situations Such as a College Class, a Party, or a Workplace

question 17

Multiple Choice

Situations such as a college class, a party, or a workplace are

• A) modalities.
• B) contexts.
• C) channels.
• D) fields of experience.

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Definitions:

Tangibility

The characteristic of being perceivable by touch or having a physical presence.

Service Delivery Process

A set of activities and tasks that a company undertakes to provide a service to its customers efficiently and effectively.

Service Encounter

The interaction between a customer and a service provider during which a service is provided.

Service Quality

The assessment of how well a delivered service matches customers' expectations.