Examlex
A _____ is a Unified Modeling Language (UML) technique that visually represents the interaction between users and an information system.
Overhead Costs
Expenses associated with the operation of a business that are not directly tied to a specific product or service, like rent and utilities.
Delayering
The process of reducing the number of levels in an organization's hierarchy to flatten the structure, which often aims to improve efficiency and decision-making.
Front-Line Staff
Employees who directly interact with customers, playing a critical role in customer service and satisfaction.
Chain of Command
A hierarchical structure in organizations that establishes authority levels and dictates how instructions are passed from top to bottom.
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