In Addition to the Gane and Sarson Symbol Set, Another

question 7

Multiple Choice

In addition to the Gane and Sarson symbol set, another popular symbol set is _____.

• A) Mantissa
• B) Jira
• C) Zachman
• D) Yourdon

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Definitions:

Service Quality

The assessment of how well a delivered service meets the customer's expectations and the difference between perceived service and expected service.

Dimensions

Refers to the measurable attributes of an object, including height, width, depth, and length.

Intangibility

A characteristic of services that means they cannot be seen, touched, tasted, or measured in the same manner as physical goods.

Marketers

Professionals responsible for promoting and selling products or services, including market research and advertising strategy development.