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Negative Feedback from Customers That Has the Potential to Reach

question 91

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Negative feedback from customers that has the potential to reach countless others online can immediately influence sales, and it can also enhance or damage the organization's reputation in the long term. This relates to which force for change?


Definitions:

Scheduling Application

Software tools designed to organize, assign, and manage tasks and events on a calendar or timeline.

Learning Curve

The concept that people improve efficiency and decrease errors with experience over time.

Assembly Time

The total time required to assemble a product from its various components.

Production Unit

A factory or workshop where goods are manufactured or processed.

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