Allison Requests Changes in Holiday Hours at Her Store

question 80

Multiple Choice

Allison requests changes in holiday hours at her store. She recognizes that the owners think it best to keep long hours, but she knows that her team becomes fatigued by the end of the season. When she speaks to the owners, she is both assertive and cooperative. She has several items that her team must have, but she is also willing to make some concessions in order to satisfy the needs of the owners. In the end, everyone feels they will have a healthier and successful holiday season because of her conversation. Allison uses a ______ style of conflict management.

• A) competition
• B) compromising
• C) cooperating
• D) collaborating