Fiona Works in Customer Relations for a National Mail Order

question 23

Multiple Choice

Fiona works in customer relations for a national mail order catalogue. She spends the day solving problems for customers. It is very rare that she ever runs across a situation that she has not solved in her past. Almost everything she has dealt with is listed in her employee manual. What type of decisions does she spend her day making?

• A) nonprogrammed decisions
• B) executive decisions
• C) strategy decisions
• D) programmed decisions

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Definitions:

Conductive Dust

Dust particles that can conduct electricity, which can create short circuits and other electrical hazards if deposited on electronic components.

Bleeder Resistor

A resistor connected across the output of a power supply or within an electrical circuit to discharge residual high voltage after power is turned off, enhancing safety.

High-impedance Load

An electrical load that presents a high resistance to current flow, requiring minimal power from the source.

I/O Leakage

Unintended current that flows through the input/output circuitry of a device, even in its off state, potentially causing erroneous readings or operations.