The Original Process of Becoming a Team, Developed by Psychologist

question 20

Multiple Choice

The original process of becoming a team, developed by psychologist Bruce Tuckman in 1965, included four stages. Which stage did Tuckman add later, resulting in five stages of team formation?

• A) forming
• B) norming
• C) adjourning
• D) performing

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Definitions:

Customer Satisfaction Rating

A measure used by businesses to quantify the degree to which a customer is satisfied with a product, service, or experience.

Surrogation

The tendency to behave like the company’s performance metrics are the strategic objectives.

Corporate Social Responsibility

A business approach that contributes to sustainable development by delivering economic, social, and environmental benefits for all stakeholders.

Capital Investments

Expenditures made by an organization to acquire or upgrade physical assets, such as equipment, property, or industrial buildings, to create future benefits.