Different Organizations Have Basic Norms That Govern Which Emotions Should

question 64

Multiple Choice

Different organizations have basic norms that govern which emotions should be displayed and which should be suppressed. What are these norms called?

• A) emotional dissonance
• B) display rules
• C) house rules
• D) emotional regulation

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Definitions:

Positive Effect

A beneficial outcome or impact resulting from a specific cause or action.

Business Messages

Communication in a corporate setting, aimed at sharing information, making requests, or giving directives within or outside the company.

Conversational Language

A relaxed and informal language style similar to everyday spoken dialogue, often used in personal communications or to create a friendly tone in writing.

Goodwill

The positive reputation and brand value that a business acquires beyond its tangible assets, often affecting customer loyalty and market value.