Tyler Likes to Motivate His Sales Team with Prizes

question 10

Multiple Choice

Tyler likes to motivate his sales team with prizes. At the end of each quarter, he recognizes the highest producer. Ashley is the only one on his team who has never won the award. Instead, she consistently slows down at the end of each quarter even though she had been leading the group most of the quarter. After great thought about Ashley's quiet nature, Tyler realized that Ashley did not like to have the attention placed on her in a public forum. He then adjusted how he motivates by adding quiet accolades to his approach. This is an example of understanding ______.

• A) self-concept
• B) self-efficacy
• C) self-esteem
• D) individual differences

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Definitions:

Extend Credit

The act of allowing a customer to purchase goods or services now and pay for them later.

Public Relations

A strategic communication process that builds mutually beneficial relationships between organizations and their publics.

Promotional Activities

Marketing efforts designed to inform, persuade, or remind customers and potential buyers about a product or service to increase sales.

Goodwill

The intangible asset that allows businesses to earn a higher return than a comparable business with the same tangible assets might generate.