Libby Was the Manager at Next Hamburger Palace

question 78

Multiple Choice

Libby was the manager at Next Hamburger Palace. Libby noticed that Paige did not enjoy making burgers on the grill, but she loved and excelled at waiting on customers. As a result, Libby stopped assigning Paige to the grill and always put her in customer service-related tasks. Libby also gave Paige tapes to improve her customer service skills even more. Libby's actions were an example of ______.

• A) organizational change
• B) positive organizational behavior
• C) reciprocal leader
• D) 360-degree feedback

Comprehend the rational behavior assumption in economics and its implications for decision-making.

Understand the basic purpose and utility of economic models.

Recognize the significance of assumptions in constructing economic models.

Differentiate between microeconomics and macroeconomics.

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Definitions:

Delivery Salespeople

Sales representatives whose chief role is product delivery; sometimes called route salespeople.

Order-Taking

The process of receiving and processing customer orders, typically performed by sales personnel or through automated systems.

Customer Base

The group of consumers who repeatedly purchase the goods or services of a business, forming its main source of revenue.

Channel Sales Representatives

New-business sales representatives who focus on securing new distribution channel outlets.