Libby Was the Manager at Next Hamburger Palace

question 78

Multiple Choice

Libby was the manager at Next Hamburger Palace. Libby noticed that Paige did not enjoy making burgers on the grill, but she loved and excelled at waiting on customers. As a result, Libby stopped assigning Paige to the grill and always put her in customer service-related tasks. Libby also gave Paige tapes to improve her customer service skills even more. Libby's actions were an example of ______.

• A) organizational change
• B) positive organizational behavior
• C) reciprocal leader
• D) 360-degree feedback

---

Definitions:

Overapplied Overhead

A situation where the allocated manufacturing overhead cost is more than the actual overhead cost incurred.

Underapplied Overhead

Occurs when the allocated overhead costs are less than the actual overhead costs incurred.

Job Costing System

A cost accounting system that tracks the expenses of a specific job against its revenue to determine profitability.

Overapplied Overhead

This occurs when the allocated manufacturing overhead cost is more than the actual overhead costs incurred, leading to a variance.