Raw Score =

question 35

Multiple Choice

Raw score =

• A) true score + error
• B) true score + reliability
• C) validity + error
• D) error + quota sampling

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Definitions:

Trial Close

A soft questioning technique used by salespeople during the sales process to gauge a prospect's readiness to buy.

Sales Presentation

A pitch or demonstration given to potential buyers highlighting the benefits and features of a product or service.

Approach Phase

The initial stage in the sales process where the salesperson first contacts the potential customer, aiming to establish rapport and understand customer needs.

Building Rapport

The process of establishing a connection or trust with someone, essential in sales to facilitate open communication and understanding.