Dr Garrod Is in the Planning Phase of the Program

question 111

Multiple Choice

Dr. Garrod is in the planning phase of the program evaluation process. He is determining the individuals who will use and benefit from the evaluation. This step is referred to as:

• A) identifying key stakeholders.
• B) describing the program.
• C) gathering the data.
• D) making recommendations.

---

Definitions:

Collaboration

The act of working together with others towards a common goal or objective, pooling resources and efforts.

Organizational Behavior

The study of how individuals and groups act within organizations and how these entities interact with their external environment.

Process Losses

The reduction in efficiency or effectiveness in a group or process due to problems such as miscommunication, conflict, or lack of coordination.

Customer Service

The help and service given by an enterprise to customers or users of its goods or services.