Customer Loyalty Is a Rational Thing Rather Than an Emotional

question 47

True/False

Customer loyalty is a rational thing rather than an emotional one.

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Definitions:

Training Program

Educational courses aimed at improving employee competencies and performance in their current or future roles.

Readiness For Training

The extent to which individuals have the necessary attitude, ability, and motivation to learn from training programs.

Social Support

Assistance and comfort provided by others, which can be emotional, informational, or practical in nature.

New Skills

Abilities and competencies acquired through training or experience that are essential for performing new tasks or duties.