Which of the Following Strategies Should Be Adopted to Successfully

question 11

Multiple Choice

Which of the following strategies should be adopted to successfully build trust?

• A) Refrain from accepting ownership of any mistake as it projects poor performance of the organization.
• B) Refrain from making any eye contact while attending to the customer.
• C) Offer special incentives to attract new customers rather than focusing on current customers.
• D) While communicating with the customer, project positivity and enthusiasm.

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Definitions:

Income From Operations

Also known as operating income, it reflects the revenue from a company's principal business activities minus its direct operating expenses (excluding non-operating income and expenses).

Other Revenues and Gains

Income from activities not related to a company's primary business operations.

Primary Source of Revenue

The main activity or operation that generates the majority of a company's income.

Wholesaler

A person or company that buys goods in large quantities from manufacturers and sells them in smaller amounts to retailers or professional users.