Which of the Following Strategies Helps Provide Quality Service to Customers

question 28

Multiple Choice

Which of the following strategies helps provide quality service to customers?

• A) Address the customer using his or her first name irrespective of their consent.
• B) Stay aware of the competition and the products offered by the competitor.
• C) Focus on features of a product or service rather than its benefits.
• D) Deny accountability while attending to the customer.

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Definitions:

Absorption Costing

An accounting method that includes all manufacturing costs, such as direct materials, direct labor, and both variable and fixed manufacturing overhead, in the cost of a product.

Unit Product Cost

The total cost associated with producing one unit of product, encompassing both fixed and variable costs.

Operations

Refers to the day-to-day activities involved in the running of a business for the purpose of producing value for the stakeholders.

Absorption Costing

An evaluation technique that assimilates all production costs, covering direct materials, direct labor, and variable and fixed overheads, into the price of a product.