Which of the Following Is an Easy Way to Show

question 34

Multiple Choice

Which of the following is an easy way to show respect to customers?

• A) When addressing a customer, always use his or her first name.
• B) Stop talking when the customer begins to speak.
• C) Return calls or e-mail messages at your own convenience.
• D) Avoid eye contact with the customer lest he or she is offended.

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Definitions:

First Impressions

The initial and quick judgments one makes about a person, place, or thing upon first encountering them.

Assumptions

Beliefs or ideas accepted as true without proof, often used as a starting point for reasoning and decision making.

Company Policy

A set of rules or guidelines developed by a business to outline its operations, standards, and ethical expectations.

Flip Flops

A type of light sandal, typically with a flat sole connected to the foot by a Y-shaped strap that passes between the first and second toes and around both sides of the foot.