Which of the Below Is a Shortsighted View of Customer

question 18

Multiple Choice

Which of the below is a shortsighted view of customer interactions?

• A) A company views customers from a relationship standpoint.
• B) A customer service representative strives to employ as many positive relationship building skills as possible.
• C) A company views customer interactions from a long-term perspective.
• D) After a customer calls or comes in and service is provided, the company assumes the customer no longer matters.

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Definitions:

Convergent Thinking

A cognitive process where the focus is on finding a single, correct solution to a problem, narrowing down the available options.

Divergent Thinking

A thought process used to generate creative ideas by exploring many possible solutions.

General Trait

A characteristic or quality that can be considered a defining attribute of an individual across a wide range of situations.

Correlation

A measure that describes the extent to which two variables change together, but does not necessarily indicate that one causes the other to occur.