________ Allows a System to Recognize Keywords or Phrases from a Caller

question 23

Multiple Choice

________ allows a system to recognize keywords or phrases from a caller.

• A) Speech recognition
• B) Screen pop-up
• C) Voice over Internet Protocol
• D) Digital display

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Definitions:

Cultural Lens

The perspective through which individuals perceive and evaluate the world, heavily influenced by their cultural background.

American Indians

Indigenous peoples of the United States, including both Native American tribes and Alaska Natives.

Cultural Labor

Work involving the creation, maintenance, and sharing of cultural identities and practices, often undervalued in mainstream economies.

Emotional Work

Efforts required to manage and express emotions appropriately, often in professional or personal relationships, to maintain social harmony.