Which of the Following Statements About Call Centers in the United

question 41

Multiple Choice

Which of the following statements about call centers in the United States is true?

• A) Call center functions have largely been returned to the U.S. from countries like India and Mexico.
• B) Call center functions have largely been brought back in-house from third-party companies that specialize in call center operations.
• C) There has been some shrinkage in the number and size of call centers due to the rise in self-service web or speech recognition technologies.
• D) Call centers have replaced instant messaging as the technology of choice for resolving the complaints of younger customers.

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Definitions:

Two-Word Verb

A verb phrase consisting of a verb and a preposition or adverb that together function as a single verb, affecting the meaning of the main verb.

Cross-Cultural Communication

is the process of exchanging information between individuals from different cultures, requiring an understanding of diverse cultural norms and values.

Cross-Cultural Communication

The process of recognizing and bridging differences in communication styles, norms, and expectations among people from various cultures, to ensure effective and respectful exchange of information.

Two-Word Verbs

Two-word verbs, also known as phrasal verbs, combine a verb and another element (usually a preposition or adverb) to create a meaning different from the original verb alone.