________ Provide Callers with a Menu of Options from Which

question 13

Multiple Choice

________ provide callers with a menu of options from which they can select by pressing a key on their telephone keypad.

• A) Automatic call distribution systems
• B) Automated attendants
• C) Interactive kiosks
• D) Internet telephony

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Definitions:

Written Contract

A formal agreement between parties that is expressed in written form and is legally binding.

Exclude Evidence

A legal process to prevent certain information or materials from being presented in court, often due to irrelevance or violation of rules.

Final Statement

The conclusive summary or account statement that represents the last in a series, detailing final balances or outcomes.

Written Contract

A legally binding agreement between parties that has been expressed in textual form.