Which of the Following Statements Is True About an Automated

question 21

Multiple Choice

Which of the following statements is true about an automated computer telephone interview?

• A) It is typically built around an advanced interactive voice response technology along with voice broadcasting technology.
• B) Customers are left with no option but to be interviewed by an automated process of questioning.
• C) Customers are left with no option but to be interviewed by a representative of the organization.
• D) It involves spamming to send unsolicited and indiscriminate bulk messages to various customers.

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Definitions:

Conflict Manager

A person or tool designed to help handle, resolve, or mitigate disputes or conflicts within a group or organization.

Thomas-Kilman Conflict Model

The Thomas-Kilman Conflict Model is a framework for understanding different conflict handling styles, including competing, collaborating, compromising, avoiding, and accommodating.

Accommodating Style

A conflict resolution approach where one party makes concessions to allow the other party to satisfy their concerns.

Cooperative

An organization or venture created and operated by a group of users for their mutual benefit, often emphasizing shared goals and democracy.