When Communicating with a Customer Via E-Mail, You Should ________

question 37

Multiple Choice

When communicating with a customer via e-mail, you should ________

• A) use lengthy and detailed sentences
• B) rely on e-mail for both formal and informal correspondence
• C) use jargon, slang, and emoticons to set a friendly mood
• D) use both upper and lowercase letters

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Definitions:

Free Will

Free will is the concept that individuals have the ability to make choices that are not determined by past events, genetic makeup, or current environmental factors.

Cognitive Psychology

The branch of psychology that studies mental processes including perception, thinking, memory, and problem-solving.

Evolutionary Psychologists

Scientists who study the psychological adaptations of humans to the changing physical and social environment, often focusing on survival, reproduction, and behaviors that have evolved over time.

Behavioural Processes

The mechanisms underlying observable actions or reactions of living organisms, often studied in psychology and neuroscience.