A Key to Customer Service Success Is to Be Open-Minded

question 23

True/False

A key to customer service success is to be open-minded and accept that someone else has a different belief system that determines his or her needs.

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Definitions:

Work-Related Conversations

Discussions or dialogues among employees or between employees and employers that focus on tasks, projects, or issues directly associated with their employment.

Social Media

Platforms and websites enabling users to create and share content or participate in social networking.

Summary Plan Description

A document provided by plan administrators that clearly explains the benefits, rights, and obligations under a retirement or health plan.

Employee Retirement Income Security Act

A federal law that sets minimum standards for pension plans in private industry and provides for extensive rules on the federal income tax effects of transactions associated with employee benefit plans.