To Be Effective in Dealing with Others, Service Providers Should

question 8

Multiple Choice

To be effective in dealing with others, service providers should ________.

• A) ignore the power of values and beliefs and treat everyone alike
• B) think of their own value system as better than that of someone else
• C) use negative feedback as needed and strive to adopt the beliefs of others
• D) be open-minded and accept that someone else may have a different belief system

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Definitions:

Observational Learning

A learning process through which behaviors are acquired by watching and imitating others.

Classical Conditioning

Form of learning in which a neutral stimulus becomes associated with a stimulus that naturally elicits a response, thereby making the neutral stimulus itself sufficient to elicit the same response.

Operant Conditioning

A learning process through which the strength of a behavior is modified by reinforcement or punishment.

Social-cognitive Learning

Learning through observing others’ behaviors, attitudes, and outcomes of those behaviors, emphasizing the importance of cognitive processes.