When Using the Emotion-Reducing Model, It Is Appropriate for the Service

question 49

True/False

When using the emotion-reducing model, it is appropriate for the service provider to interrupt the customer and interject his or her own views.

---

Definitions:

Warranty of Particular Purpose

A guarantee that a product will meet the specific requirements or needs of the buyer, going beyond general expectations.

Lack of Conformity

A situation where goods or services provided fail to meet the contractual specifications or standards agreed upon.

Section 402A

Part of the Restatement (Second) of Torts, imposing strict liability on manufacturers for defective products that cause harm.

Liability Exists

A condition where legal responsibility for damages or obligations is present and enforceable by law.