Which of the Following Is a Good Strategy for Effectively

question 38

Multiple Choice

Which of the following is a good strategy for effectively handling demanding customers?

• A) Accommodate every wish of the customer.
• B) Avoid addressing the customer using his or her name.
• C) Retaliate verbally when the customer becomes unreasonable.
• D) Be professional and respect the customer.

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Definitions:

Job Crafting Behaviours

The actions employees take to shape, mold, and redefine their jobs in a manner that fosters job satisfaction, engagement, resilience, and thriving at work.

Predicting Work Outcomes

The process of forecasting or estimating the potential results or consequences of actions within a workplace setting.

Knowledge, Skill

The theoretical understanding (knowledge) and the practical ability (skill) to perform tasks and solve problems.

Ability Demands

The specific skills and competencies required for a job or task, reflecting the necessary capacity to perform effectively.