Customer Expectations Can Affect How Service Is Delivered and Perceived

question 26

True/False

Customer expectations can affect how service is delivered and perceived.

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Definitions:

Resilience

The ability to withstand or recover quickly from difficult conditions or to successfully adapt to adversity.

Sensitive Periods

Times in development when a person is particularly open to certain kinds of experiences.

Plasticity

The capability of the brain to transform and evolve due to experiences, educational inputs, or following a trauma.

Mutated Gene

A gene that has undergone a change or alteration in its DNA sequence, potentially affecting its function or the traits it controls.