Which of the Following Is a Suggested Strategy for Preventing

question 42

Multiple Choice

Which of the following is a suggested strategy for preventing dissatisfaction and promoting problem solving?

• A) Always sympathize with the customer just to make them feel better.
• B) Refrain from going the extra mile to provide exemplary service.
• C) Give in to the whim and request of every customer.
• D) Think like the customer and act accordingly.

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Definitions:

Antitrust Enforcement

Government actions aimed at preventing monopolies and promoting competition among businesses within the market.

Federal Funds

Reserve balances with the Federal Reserve that banks can lend to one another on an overnight basis to meet their liquidity requirements.

Antitrust Laws

Legislation enacted to promote competition and regulate monopolistic practices to protect consumers.

U.S. Department of Justice

A federal executive department responsible for enforcing the law and administration of justice in the United States, headed by the Attorney General.