Which of the Strategies Should Be Adopted When a Customer

question 33

Multiple Choice

Which of the strategies should be adopted when a customer takes time to share a concern, complaint, or question?

• A) Redirect the complaint, concern, or query to your boss.
• B) Pretend to address the customer's grievances by giving them utmost importance.
• C) Take necessary actions to resolve the problem only when it is most convenient for you.
• D) Ensure that necessary follow-up actions begin once the transaction is completed.

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Definitions:

Goods In Transit

Items that have been shipped by a seller but not yet received by the buyer, existing in a limbo state on the balance sheet until delivery.