A Customer Service Professional Needs to Be Aware That Everyone

question 39

True/False

A customer service professional needs to be aware that everyone is different.

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Definitions:

Stages of Change

A model in psychology that describes the steps an individual goes through to change a behavior, including precontemplation, contemplation, preparation, action, maintenance, and sometimes relapse.

Stages of Change Model

A framework used in counseling and psychology to describe the process by which individuals move through a series of stages when changing behavior.

Healthier Lifestyles

Ways of living that promote physical, mental, and social well-being, including regular exercise, balanced diet, and stress management.

Stages of Change

A model that describes the process by which individuals move through a series of stages when changing a behavior.