When Interacting with a Customer Who Has a Rational Style

question 45

Multiple Choice

When interacting with a customer who has a rational style and keeps communication brief, your best strategy is to ________.

• A) ask open-end questions to obtain information.
• B) focus on their need for accuracy.
• C) keep word choices brief
• D) focus on their need to be liked.

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Definitions:

Performing

A stage in team development where the group operates efficiently towards achieving its goals.

Adjourning

The final stage in Tuckman's group development model where the team completes its task and dissolves.

Storming Stage

The second phase in the Tuckman's model of team development, characterized by conflict and tension among team members as they assert their views.

Group Members

Individuals who belong to a defined collective or team, sharing common goals, responsibilities, or interests.