Listening Effectively Is the Primary Means That Many Customer Service

question 22

True/False

Listening effectively is the primary means that many customer service professionals use to determine the needs of their customers.

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Definitions:

Domain-Relevant Skills

Are the specific abilities and knowledge necessary to perform effectively in a particular field or area of activity.

Intrinsic Task Motivation

Refers to the inner drive or desire to undertake a task for the personal satisfaction and challenge it provides, rather than for external rewards.

Creativity-Relevant Processes

Cognitive and behavioral processes that facilitate creative thinking and ideas, including problem-solving, divergent thinking, and the ability to recognize and exploit novel associations.

Extrinsic Environmental Components

External factors in the environment that can influence the behavior and decision-making processes of individuals or organizations.