________ Is the Last Phase of the Listening Process

question 26

Multiple Choice

________ is the last phase of the listening process.

• A) Comprehending
• B) Attending
• C) Hearing
• D) Responding

---

Definitions:

Operational Excellence

The execution of the business strategy more consistently and reliably than the competition, involving continuous improvement in processes and achieving high customer satisfaction.

Competitive Advantage

An attribute or combination of attributes that allows an organization to outperform its competitors, including cost structure, product quality, brand, customer service, or technology.

Home-Based Businesses

Enterprises that are operated from the owner's home, often utilizing online and digital tools for operations and marketing.

Capital Base

The amount of capital invested in a business by its owners plus any retained earnings, serving as the financial foundation for growth and operations.