In Order to Be the Most Successful in a Customer

question 17

Multiple Choice

In order to be the most successful in a customer service environment, service providers must ________.

• A) develop the skills necessary to interact with both men and women
• B) learn to focus on the behaviors of women, because they make up the largest customer base
• C) learn to focus on the behaviors of men, as they are more often the decision-makers
• D) ignore any gender differences and treat every customer identically

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Definitions:

New (Blank) Record

An empty data entry that can be filled with information, used in databases and data management systems to add new sets of data.

Compacting Database

The process of optimizing database performance by reducing the size of the database files and reorganizing their structure.

Currency Data Type

A data type used in programming and database management that is specifically designed to handle monetary values, often including automatic formatting and precision for financial calculations.

Form

A document with spaces in which to write or select, for the purpose of collecting information from users.