In Customer Service, Pet Peeves or Hot Buttons Are Behaviors

question 6

Multiple Choice

In customer service, pet peeves or hot buttons are behaviors such as ________.

• A) putting someone's call on hold without permission
• B) demonstrating knowledge or authority
• C) answering the telephone promptly
• D) exhibiting a professional appearance

Differentiate among various entities considered as banks under the UCC and understand their regulatory implications.

Appreciate the evolving role of checks within the modern financial system and the impact of electronic transactions.

Acquire knowledge about depositary, collecting, and intermediary banks and their significance in the check processing cycle.

Understand the practical aspects of banking operations, including depositary procedures, holds on funds, and bank policies regarding checks.