Any Policy, Procedure, Action, or Inaction on the Part of an Organization

question 19

True/False

Any policy, procedure, action, or inaction on the part of an organization contributes to its service culture.

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Definitions:

Dialogue

A conversation or exchange of ideas between two or more individuals aimed at reaching a mutual understanding or solving a problem.

Proxemics

The study of human use of space and the effects that population density has on behavior, communication, and social interaction.

Paralinguistics

The aspect of communication that involves non-verbal cues in speech, such as tone, pitch, loudness, and rate of speech.

Kinesics

The study of body movements, facial expressions, and gestures as a means of communication.