To Demonstrate Strong Support for Their Company, Frontline Employees or Supervisors

question 38

True/False

To demonstrate strong support for their company, frontline employees or supervisors should always use "they" language when dealing with customers.

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Definitions:

Chronic Stress

A consistent sense of feeling pressured and overwhelmed over a long period of time.

Major Life Stressor

Significant events or changes in one’s life that disrupt stability or routine, often requiring substantial adjustment and associated with increased stress.

Acute Stress

A form of stress that is short-term and stems from the demands and pressures of the recent past and anticipated demands and pressures of the near future.

Decreased Immune Response

A reduction in the effectiveness of the body's immune system to fight off infections and diseases.