An Organization That Is Committed to Providing Excellent Customer Service

question 27

True/False

An organization that is committed to providing excellent customer service encourages open communication between frontline employees and all levels of management.

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Definitions:

Management by Objectives (MBO)

A management strategy where managers and employees work together to define, plan, and achieve specific objectives that align with the organization's goals.

Performance Objectives

Specific, measurable goals that employees are expected to achieve within a set timeframe to contribute to organizational success.

Improvement Objectives

are specific targets set to enhance the efficiency, effectiveness, or quality of a process, product, or organization.

Personal Development

A lifelong process of learning and evolving one's skills, knowledge, and character to realize one's potential and aspirations.