________ Are a Method of Reviewing the Manner in Which

question 12

Multiple Choice

________ are a method of reviewing the manner in which internal and external customer needs are addressed.

• A) Ethical codes
• B) Vision statements
• C) Churn rates
• D) Focus groups

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Definitions:

Valuing Process

The cognitive and emotional process of assessing the importance and significance of one's beliefs, actions, and experiences.

Internalized Values

Values and norms that an individual adopts from society or particular culture, which then guide their behavior and decisions.

Person-centered Therapy

A therapeutic approach that emphasizes the importance of viewing the client as the central focus of therapy, with innate abilities for self-growth.

Conditions of Worth

Conditions imposed by others that must be met in order for an individual to receive respect or love, often leading to the suppression of true self.