Customer Service Is the Ability of Knowledgeable and Capable Employees

question 19

True/False

Customer service is the ability of knowledgeable and capable employees to deliver products to their external and internal customers.

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Definitions:

Sound Judgment

The ability to make considered decisions or come to sensible conclusions.

Clean Audit Opinion

An auditor's report that states financial statements of a company are free from material misstatement and are presented fairly in accordance with the applicable financial reporting framework.

Unmodified Opinion

An auditor's report that concludes the financial statements of an entity present fairly its financial position, without any reservations.

Management Discussion and Analysis

A section in an annual report where management provides an overview of the previous period's operations, current financial status and future outlook.