The Primary Value That a Marketer Expects to Receive from a Customer

question 170

Multiple Choice

The primary value that a marketer expects to receive from a customer in an exchange relationship is

• A) the price charged for the product.
• B) customer satisfaction.
• C) references to other potential customers.
• D) quality merchandise that meets expectations.
• E) few returns of the merchandise purchased.

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Definitions:

Opinion Leader

An individual or organization that has the ability to influence the attitudes or behaviors of others, typically within a specific community or market segment.

Influencer

An influencer is an individual who has the power to affect purchase decisions of others because of their authority, knowledge, position, or relationship with their audience.

Spouse-dominant Decision Making

A decision-making process within families where one spouse predominantly influences the buying decisions over the other.

Purchase Decisions

The process consumers go through when selecting, purchasing, and using products or services.