Kimberly Works in the Sales Department of a Consumer Products

question 132

Multiple Choice

Kimberly works in the sales department of a consumer products firm. The firm has a strong code of conduct, and during sales training Kimberly and her coworkers were told about the importance of ethical selling. One of the major values stressed was transparency with the consumer. Within the next few months, Kimberly witnessed some of her coworkers who got caught bending the rules get reprimanded, and one even got fired. However, after a while Kimberly realized that this pattern of discipline was inconsistent. Joel, one of her coworkers, has been known to repeatedly steer customers to higher priced products, exaggerate a product's capabilities, and even fail to divulge important safety information to the consumer. Yet because Joel was the highest-performing salesperson, he rarely got reprimanded. Kimberly noticed other people were beginning to follow Joel's lead because they recognized that if these behaviors could secure more sales, they would sell more without ever facing the consequences for their actions. It appeared that Kimberly's organization only punished the lower-performing salespeople for misconduct. Kimberly's company appears to provide the __________ for unethical behavior despite its ethics code and training.

• A) peer pressure
• B) opportunity
• C) organizational values
• D) social factors
• E) exposure

Understand the characteristics and differences between Type I and Type II schizophrenia.

Identify and describe various mental health disorders, such as schizophrenia, obsessive-compulsive disorder (OCD), anxiety disorders, eating disorders, and personality disorders.

Recognize the symptoms and diagnostic features of mental health disorders.

Explain the role of neurotransmitters in mental health and the impact of their imbalance on disorders.

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Definitions:

Obsessive-Compulsive Disorder

A mental disorder characterized by recurrent, intrusive thoughts (obsessions) and repetitive behaviors (compulsions) that the individual feels driven to perform.

Severe Anxiety

An intense, overwhelming form of anxiety that can impair day-to-day functioning and quality of life.

Somatic Symptom Disorders

A group of psychological disorders in which the person experiences physical symptoms that are not fully explained by a general medical condition, leading to significant distress and impairment.

Psychosomatic

Pertaining to physical symptoms that are caused or significantly influenced by emotional factors.