The Intangibility Aspect of a Service Means That

question 41

Multiple Choice

The intangibility aspect of a service means that

• A) there is a lack of perceived quality compared to a tangible good.
• B) unused capacity cannot be stockpiled or inventoried for later use.
• C) consumers may have a problem evaluating service offerings.
• D) services are not produced at the same time they are consumed.
• E) services are not labor-intensive.

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Definitions:

Fridays

The day of the week between Thursday and Saturday, often associated with the start of the weekend in many cultures.

Saturdays

The seventh day of the week, following Friday and preceding Sunday.

Cardiovascular Disease

A class of diseases that involve the heart or blood vessels, such as coronary artery disease, heart failure, and stroke.

Pneumonia

An infection that inflames the air sacs in one or both lungs, which may fill with fluid or pus, causing cough with phlegm or pus, fever, chills, and difficulty breathing.