By Installing Automated Check-In Kiosks in Some Airports, Airlines Have

question 156

Multiple Choice

By installing automated check-in kiosks in some airports, airlines have increased production capacity and reduced the number of personnel. This results in a decrease in

• A) perishability.
• B) intangibility.
• C) customer contact.
• D) inseparability.
• E) customer service.

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Definitions:

Original Model

is the initial instance or prototype from which copies are made or from which something develops or evolves.

Influence of Attitudes

The impact that personal beliefs and feelings have on an individual's behavior and decision-making processes.

Extended Fishbein Model

A model that extends the original Fishbein's theory by considering attitude toward the behavior, subjective norms, and perceived behavioral control as predictors of intentions and behaviors.

Social Pressure

The influence exerted by the social environment on individuals, compelling them to change their behaviors, values, or beliefs to conform to societal norms.