The Two Levels of Expectations That Consumers Generally Have About

question 203

Multiple Choice

The two levels of expectations that consumers generally have about services are

• A) acceptable and unacceptable.
• B) desired and undesired.
• C) reliable and unreliable.
• D) acceptable and desired.
• E) tolerable and desired.

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Definitions:

Environmental Standards

Regulations and criteria set by authorities or organizations to protect the environment from harmful levels of pollutants or to manage the use of natural resources.

Flexibility

The ability to adapt to new, different, or changing requirements or conditions.

Pollution

The introduction of contaminants into the natural environment that cause adverse changes, affecting air, water, and soil quality.

Environmental Standard

Regulations and criteria set by authorities regarding pollutants and emissions to protect the environment and public health.